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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73959
Experience:  Electronics Engineer
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I have forgotten my password to open my galaxy S20, can you

Customer Question

Hello Pearl, I have forgotten my password ***** open my galaxy S20, can you help me and will I lose any thing that is stored on it?
JA: Just to clarify, what device or product are you trying to access?
Customer: Samsung Galaxy s20
JA: When were you last able to use your Galaxy?
Customer: Yesterday evening
JA: Do you have a Google account linked to the phone?
Customer: not to sure but I think so
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To try to reset the pin remotley please go to

https://findmymobile.samsung.com/

And sign in with your samsung account and chose to unlock the device

Let me know how you go please

Customer: replied 11 days ago.
Richard having no luck with findmymobile.samsung.com/
Expert:  Richard replied 11 days ago.

Please elaborate on what happened