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Richard, Engineer
Category: Electronics
Satisfied Customers: 73959
Experience:  Electronics Engineer
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I have forgotten my password to open my galaxy S20, can you

Customer Question

Hello Pearl, I have forgotten my password ***** open my galaxy S20, can you help me and will I lose any thing that is stored on it?
JA: Just to clarify, what device or product are you trying to access?
Customer: Samsung Galaxy s20
JA: When were you last able to use your Galaxy?
Customer: Yesterday evening
JA: Do you have a Google account linked to the phone?
Customer: not to sure but I think so
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To try to reset the pin remotley please go to

And sign in with your samsung account and chose to unlock the device

Let me know how you go please

Customer: replied 11 days ago.
Richard having no luck with
Expert:  Richard replied 11 days ago.

Please elaborate on what happened