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Richard, Engineer
Category: Electronics
Satisfied Customers: 73919
Experience:  Electronics Engineer
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Have purchased iPhone 12 mini. Have finished set up pretty

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Have purchased iPhone 12 mini. Have finished set up pretty much but two issues:
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: iPhone 12 mini iOS 14.6
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: the two issues I have after set up is 1. App Store won’t allow download. Touch ‘get’ and it revolves briefly the returns to ‘get’
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: When I turn on I still get asked how I want to back up from old phone

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 10 days ago.
That hasn’t cured either problem

Go to settings, general, reset, reset all settings and tell me how it then functions please

Customer: replied 10 days ago.
That’s cured main problem. Thanks

You are welcome

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