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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73992
Experience:  Electronics Engineer
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Am unable to access my talktalk mail which is, No, Yes but

Customer Question

am unable to access my talktalk mail which is***@******.***
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes but every time we tried to log in it says Not Found
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://myaccount.talktalk.co.uk/forgotdetails/index/webmailindex
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
Still cannot log in says account not found
Customer: replied 13 days ago.
What now
Customer: replied 13 days ago.
Are you still there?
Customer: replied 13 days ago.
Can you give any in dication when that will be?
Expert:  Richard replied 13 days ago.

Do you pay TalkTalk for services still?

Customer: replied 13 days ago.
Ok when will you be available
Expert:  Richard replied 13 days ago.

Do you pay TalkTalk for services still?

Customer: replied 13 days ago.
Not sure what you want
Expert:  Richard replied 13 days ago.

Please call TalkTalk on 0345(###) ###-####to reset it over the phone

Customer: replied 13 days ago.
Please cancel time run out
Expert:  Richard replied 13 days ago.

Please call TalkTalk on 0345(###) ###-####to reset it over the phone