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Richard, Engineer
Category: Electronics
Satisfied Customers: 73921
Experience:  Electronics Engineer
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2 things i cannot get service on my phone and i cannot get

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good morning 2 things i cannot get service on my phone and i cannot get my samsung account back my phone number is ***** thanks alan gallagher
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: samsung j6
JA: How long has this been going on with your J6? What have you tried so far?
Customer: just over a week powering off, restarts sometimes it comes back doing nothing. as far as i know my account started playing asked me to rest my password ***** not accept new password
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: i do not think so just want to be able use my phone thanks

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 8 days ago.
still no service

Who is your phone provider?

Customer: replied 8 days ago.
my service provider is BT should i try through them or visit bt shop i am having a hearing problem at the moment

yes and check if there are currently any outages please

Richard and other Electronics Specialists are ready to help you
Customer: replied 8 days ago.
ok thanks

You are welcome