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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Reader and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the Reader.
Let me know the results please
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.