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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75516
Experience:  Electronics Engineer
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I have bought a Canon Printer, MG2550S and trying to instal

Customer Question

I have bought a Canon Printer, MG2550S and trying to instal it using my Mac. I am using macOS Big Sur 11.5.2 and am getting messages that the software needs to be updated.
JA: What Canon model do you have?
Customer: MG2550S
JA: How long has this been going on with your Canon printer?
Customer: Today, I've only just bought it.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: It's up to date.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thanks
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please download the driver from my link below

https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg2550s.html?type=drivers&language=en&os=macos%2011%20(big%20sur)

And use this to install the printer

Let me know how you go please

Customer: replied 17 days ago.
I have downloaded the driver and installed it but now can not connect to the printer.
Expert:  Richard replied 17 days ago.

What is the error it now gives?

Customer: replied 17 days ago.
I don't think the printer is wifi enabled. Leave it with me.
Expert:  Richard replied 17 days ago.

yes, this printer does have wifi

Customer: replied 17 days ago.
Are you sure? Google search suggests not.
Expert:  Richard replied 17 days ago.

yes, when you connect it to your computer you can share it so other computers can use it wirelessly.