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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
The pin for this would have been sent to you a few days earlier, it was a letter telling you to call a number to set it.
If you cannot find this please then call on 0800 964 767 to set it over the phone.
Let me know how you go please.