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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75533
Experience:  Electronics Engineer
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Try to scan with my printer Epson 235, but it does not work!

Customer Question

try to scan with my printer Epson 235, but it does not work! What should I do?
JA: Is there an error code on your Epson printer when you try to scan?
Customer: No, not visible
JA: When did you last update the printer driver software?
Customer: about 12 months ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Not really
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please