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Richard, Engineer
Category: Electronics
Satisfied Customers: 75528
Experience:  Electronics Engineer
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I have a wireless adapter fault on my windows 10 computer,

Customer Question

I have a wireless adapter fault on my windows 10 computer
JA: What's the brand and model of your product?
Customer: HP Envy all-in-one desktop computer
JA: How long has this been going on with your Envy? What have you tried so far?
Customer: I bought this new HP envy photo 7134 printer and everything works well on my phone but I cannot print emails from my computer
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no I think thats all
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you