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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This you can install from my link below
Any issues please let me know
It is normally printed on the scanner.
It is in the list, you see it here
yes, this is your operating system.
I want to do a system restore please which does not touch your files but returns the drivers before the issue
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete, it can take up to an hour, but it will complete or error if it fails.
Once it has completed, tell me if it now functions correctly please
You are welcome
No it should have completed, is it still going?
You are most welcome