How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75394
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My computer can;t connect to my printer via a usp conection,

Customer Question

My computer can;t connect to my printer via a usp conection
JA: What's the brand and model of your printer?
Customer: It is a Epson ET-3750
JA: How long has this been going on with your ET-3750?
Customer: A week
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have not but how do you do this
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no expect I am 74
Submitted: 10 days ago.
Category: Electronics
Expert:  Richard replied 10 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) and power off your computer.

Then wait 10 minutes, connect the power again to the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 10 days ago.
I have done as suggested but after 10 mins I have the same problem
Expert:  Richard replied 10 days ago.

Is it a windows or mac computer?

Customer: replied 10 days ago.
I have twice turned off the printer at the mains for 10 mins but the resspose is "can't connect to printer"
Expert:  Richard replied 10 days ago.

Is it a windows or mac computer?

Customer: replied 10 days ago.
My computer is a Acer Chromebrook 15
Expert:  Richard replied 10 days ago.

Thanks

Now follow the steps here please to install the printer onto the Chromebook

https://www.businessinsider.com/how-to-add-printer-to-chromebook?international=true&r=US&IR=T

Let me know how you go please

Thank you

Customer: replied 10 days ago.
Thank you Richard My printer is now working
Expert:  Richard replied 10 days ago.

You are welcome