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Richard, Engineer
Category: Electronics
Satisfied Customers: 75583
Experience:  Electronics Engineer
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I am trying to watch the cricket test match, but up comes

Customer Question

I am trying to watch the cricket test match, but up comes "something went wrong" Gave me code PFE5003. Don`t know what to do. Same problem on other channels
JA: What's the brand and model number of your TV? How old is it?
Customer: I am watching on computer
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Seems to be same on all inputs
JA: How long has this been an issue? What happened right before this?
Customer: Since yuesterday
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Needs to know that I am poor on computer matters
Submitted: 20 days ago.
Category: Electronics
Expert:  Richard replied 20 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please