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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
To do this, please go to www.microsoftstore.com and sign into the account you purchased office with.
Then click on your name top right then view account
Then click on Services and Subscriptions on the page that opens
Then locate office and click on install there to install it.
Let me know how you go please
If you wish for a refund, please go to https://www.justanswer.com/help/ and click the contact us button on the right side of the page
Thank you and all the best.
I am sorry you feel this way.