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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75517
Experience:  Electronics Engineer
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My email address has changed but I cannot remember my

Customer Question

Hi my email address has changed but I cannot remember my password ***** change it. I have tried through the app but cannot find how I can do it
JA: Are you logged into your email account on any other devices?
Customer: no I am logged into the app
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes***********JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On the page you sign into your account with, choose the option on the sign in page to reset the password.

Once done, use the new password ***** sign in.

Let me know how you go please.

Thank you

Customer: replied 16 days ago.
I cannot access my old email address to receive the link. That’s the problem
Customer: replied 16 days ago.
No call not paying £16
Expert:  Richard replied 16 days ago.

Which service is this account for?

Customer: replied 16 days ago.
Can u help me change my email. I am logged in on the app
Expert:  Richard replied 16 days ago.

Which service is this account for?

Customer: replied 16 days ago.
Can you help change my email
Expert:  Richard replied 16 days ago.

Please tell me

Which service is this account for?

Customer: replied 16 days ago.
To log into my ticket master account and change my email. I cannot change it through the spo
Customer: replied 16 days ago.
App
Expert:  Richard replied 16 days ago.

Can you please use my link below to reset the password

https://help.ticketmaster.fr/hc/en-us/articles/360007265833-Forgotten-password-

Once the password ***** ***** try to sign into the account.

Please let me know exactly what happens

Thank you