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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the iPhone go to settings, general, reset, reset network settings then try to connect
Let me know how you go please
Please tell me what else has been done
I do not see this sorry, for any payment questions please direct this to customer service on***@******.***
Ok, if there is anything else please let me know