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Richard, Engineer
Category: Electronics
Satisfied Customers: 75509
Experience:  Electronics Engineer
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Second opinion] I purchased a reconditioned iPhone 8 on 26

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second opinion] I purchased a reconditioned iPhone 8 on 26 th July 2021 and it will not connect to my wi-fi . Order number R540822570
JA: Are you able to connect using an ethernet cable?
Customer: No
JA: Which lights are colored and/or blinking on your router?
Customer: My wi-fi has been checked by BT and Apple and works ok with my I pad etc.
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Everything else on phone seems ok. The option to connect to wi-fi is greyed out
Customer: replied 15 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On the iPhone go to settings, general, reset, reset network settings then try to connect

Let me know how you go please

Thank you

Customer: replied 15 days ago.
Wi-go option greyed out. Network reset has been trued without success

Please tell me what else has been done

Customer: replied 15 days ago.
This phone is under warranty, why have I to pay for a call

I do not see this sorry, for any payment questions please direct this to customer service on***@******.***

Thank you

Customer: replied 14 days ago.
I have carried out all your tasks without success. A full reset allowed me to turn wi-fi to green but no router options come up. My wi-fi has been checked ok.
Customer: replied 14 days ago.
I need to be able to connect my iPhone to my wi-fi
Customer: replied 14 days ago.
Help to connect iPhone to Wi-fi
Customer: replied 14 days ago.
Hi Richard, Please help with my iPhone failure to connect to wi-fi Have done all resets without success
Customer: replied 14 days ago.
Phone is being returned to you under guarantee

Ok, if there is anything else please let me know

Thank you

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