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My name is Sheri. Thank you for using JustAnswer. I am sorry that you are experiencing this issue with your Samsung Galaxy S6 Edge and I will do my best to resolve it for you as quickly as possible.
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you feel are necessary.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service
Expert Level Professional Consultant with over 25 years of experience
I see you indicated what you have already tried, including blowing out the port, the toothpick cleaning, etc. The next step I recommend is to try charging with a different charger in case that one is bad.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
Was the battery working properly, holding a charge, lasting the expected time after charging before it stopped charging?
Based on your description, it does sound like more or a charging port issue than a battery issue,, although I can determine that completely without physical diagnostics. You would need to contact your phone carrier to check on the warranty and repair options. I understand your concern is your data on the phone. Please check to see whether your phone was backing up to Samsung Cloud. You can log into it from a computer. Please click the link below to see the steps and option:
Yes. The next step is to contact your cell phone provider to find out options to physically diagnose the issue, to be sure whether it needs a battery replacement of whether the charging port is damaged. Make sure you let them know you are concerned about preserving the data. Also, I would recommend leaving it off for a day or so. Then, while connected to the charger, try powering it on while holding the power and up volume button just to see if it can get a charge so you can get your data. Just in case.
Ok, have a nice day. You are very welcome.