How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 8173
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
Type Your Electronics Question Here...
michelleclive is online now

Cannot send text replies. Just says failed to send. Can

Customer Question

cannot send text replies. Just says failed to send. Can receive text OK
JA: What's the brand and model of your product?
Customer: galaxy model number SM-J415FN
JA: What have you tried so far with your Samsung product?
Customer: power off and back on and checked settings
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: The number is ***** so he can send me a text and I will try to reply.
Submitted: 19 days ago.
Category: Electronics
Expert:  michelleclive replied 19 days ago.

Hello and welcome to JustAnswer. I'm Michelle and I will be assisting you today.
You are at services.I will try my best to assist you.

If I understand, you are facing trouble replying to sms text messages on the Samsung Galaxy phone. Is that correct?

Expert:  michelleclive replied 19 days ago.

Without the information I asked for in my request, I can only give you this general answer:

If the problem is with sending/replying texts to a specific contact and sending works for all other contacts then it could be a problem with either your network service provider or your contact's network service provider. You could try checking with your network service provider if they have placed any limitation/block on sending texts to that specific contact.

If the problem is with sending/replying texts to all contacts, you can as a first step try to clear the cache.

Tap Settings
Tap Apps.
Select All apps.
Scroll down to locate Messages and tap on it.
Tap Storage.
Tap Clear Data.
Restart your device.
Try sending a text message.