Ask an Electronics Question, Get an Answer ASAP!
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
I would like to confirm whether you have a Windows 10 installaed on your Laptop?
Thank you for letting me have the additional information which really has helped me with my investigation. I have understood you are having a hard time accessing your laptop due to lost or forgotten password ***** is preventing you from being able to login, luckily, Microsoft has integrated a option we can use today to reset your local account password ***** its a local account and not a email you have logged in with. Please see the instructions I have composed in a step by step format to assist your with reset process at any point, if you need any additional support, please don't hesitate to ask.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!