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Andrew Balfour
Andrew Balfour,
Category: Electronics
Satisfied Customers: 424
Experience:  Electronics Technician at KINGSWOOD DOMESTIC APPLIANCE LTD
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Fridge sowing 21, miele KFN 29132D, keep pressing the

Customer Question

fridge sowing 21
JA: What's the brand and model of your product?
Customer: miele KFN 29132D
JA: What have you tried so far with your Miele product?
Customer: keep pressing the temperature button it goes lower and then reverts to 21 degrees. It isa fridge freezer. Think the freezer is okay as it is showing -18.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Electronics
Expert:  Andrew Balfour replied 19 days ago.

Greetings and Welcome to JustAnswer.

I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.

Expert:  Andrew Balfour replied 19 days ago.

Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.


  1. Could you let me know the make and model of the Fridge please?

Expert:  Andrew Balfour replied 19 days ago.

As I have not heard back from you with the information requested, I will have to provide my answer based on the information you have provided us already, this may not be accurate, however, if you do wish to provide me with more information I can then look into investigating further!

I have investigated the information you have provided today and with everything you have provided, I would suggest this could be a electrical fault or it could be overall the hardware has come to its end of life. I would recommend some basic steps we can take today and hope it can be simple as a fuse replacement to restore the unit to working order. Please see the instructions I have composed below in a step by step format to assist you replace the fuse.


  1. Eject the power plug from the power source if you have not already and put the plug to side for around 10 minutes. (We need to ensure all power in the system has been drained before continuing)    

  2. Open the plug, you will need a Philips screw driver. (Unscrew the screw located towards the top, usually, this releases the back plate)

  3. Identify the Fuse located on the right and check the amp of the fuse. 

  4. Replace the the fuse with the same Amp Voltage. 

  5. Re-seal the plug using the screw driver.

  6. Finally, test the unit, reconnect the plug to the power source and verify if it has restored to working order. 

I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!

Andrew