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Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
Am I right to say you have lost the hand set password/code to access the handset?
I have investigated all the information you have let me have today and I have come to the recommendation that the handset will need a factory reset because there's no options to reset the device passcode. Please see the instructions I have attached below to wipe the handset.
Simultaneously press and hold the Volume up and Power / Side buttons until the device vibrates and the Android Recovery screen appears then release all buttons. Allow up to 30 seconds for the recovery screen to appear. From the Android Recovery screen, select Wipe data/factory reset.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Please use the paperclip to attach images.
It sounds like that is a Network Lock.
Are you certain?
Ok, I will look into this further and report back.