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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75394
Experience:  Electronics Engineer
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I cannot sign into my account. HELP please. my Laptop,

Customer Question

I cannot sign into my account. HELP please.
JA: Just to clarify, what device or product are you trying to access?
Customer: my Laptop
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Cromebook Acer
JA: What have you tried so far with your Acer? Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No I dont think so. I have two emails on my laptop.
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 7 days ago.
Can you see my laptop if I say it's ok?
Expert:  Richard replied 7 days ago.

No I cannot sorry but this is to sign into the actual laptop correct?

Customer: replied 7 days ago.
I don't know what it means to 'please TAP here' what does TAP mean?
Expert:  Richard replied 7 days ago.

I did not say Tap

My last message was

this is to sign into the actual laptop correct?

Customer: replied 7 days ago.
What does TAP mean?
Expert:  Richard replied 7 days ago.

I did not say Tap