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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75582
Experience:  Electronics Engineer
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I have paid my fee and would like to talk to someone, envy

Customer Question

I have paid my fee and would like to talk to someone
JA: What's the brand and model of your product?
Customer: envy 5532
JA: What have you tried so far?
Customer: I phoned 0207(###) ###-####and find the recorded message baffling
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: after installing new black cartidge printer does not print black on the alignment page
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 17 days ago.
still only prints a few lines of type missing most
Expert:  Richard replied 17 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 17 days ago.
Better but still not right. Repeat the process?
Curious that it was fine on the old cartridge but not the new one
Expert:  Richard replied 17 days ago.

yes please, repeat and see if it further improves.

Customer: replied 17 days ago.
90% ok. On a hunch, I then printed same text again. 100%.
any further advice? clean again once a year? Printer is obviously old but has done us good service.
Expert:  Richard replied 17 days ago.

yes, regularly clean it please, every 6 months is best to do it.

Customer: replied 17 days ago.
Thanks very much Richard.
Expert:  Richard replied 17 days ago.

You are welcome