How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 75580
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I am trying to install Windows Pro10 but I have got an error

Customer Question

I am trying to install Windows Pro10 but I have got an error code 0x80070005. What can I do about this? Thanks!
JA: What device or product does this involve?
Customer: my Lenovo laptop
JA: What's the model and version of Windows of your Lenovo?
Customer: currently Windows 10 for home
JA: What have you tried so far with your Lenovo? Have you installed any updates recently?
Customer: I think I might have installed a general Windows update in the course of trying to effect the update to Pro!
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no thanks
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 16 days ago.
Perfect! That seems to have worked. Thanks very much, Mary
Expert:  Richard replied 16 days ago.

You are welcome Mary.