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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75580
Experience:  Electronics Engineer
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I am trying to install Windows Pro10 but I have got an error

Customer Question

I am trying to install Windows Pro10 but I have got an error code 0x80070005. What can I do about this? Thanks!
JA: What device or product does this involve?
Customer: my Lenovo laptop
JA: What's the model and version of Windows of your Lenovo?
Customer: currently Windows 10 for home
JA: What have you tried so far with your Lenovo? Have you installed any updates recently?
Customer: I think I might have installed a general Windows update in the course of trying to effect the update to Pro!
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no thanks
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 16 days ago.
Perfect! That seems to have worked. Thanks very much, Mary
Expert:  Richard replied 16 days ago.

You are welcome Mary.