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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75510
Experience:  Electronics Engineer
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I use Apple and purchase from the the online store, I

Customer Question

Hi, I use Apple and purchase from the the online store, I recently noticed that there were 30 plus transactions removed from my account in one day, this has left me very poor.I am a loyal customer. But did not make these transactions.
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: I pad
JA: How long has this been going on with your iPad? What have you tried so far?
Customer: i phone
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I just need your help with this situation.I have the dates and amounts etc
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To view the transaction history and see what these were for, please use my link below

https://support.apple.com/en-us/HT204088

Let me know how you go please

Customer: replied 13 days ago.
I’m struggling can I tell you my details
Customer: replied 13 days ago.
I have no money it all went to apple
Expert:  Richard replied 13 days ago.

Were you able to see the instructions I sent you?

Customer: replied 13 days ago.
Expert:  Richard replied 13 days ago.

To view the transaction history and see what these were for, please use my link below

https://support.apple.com/en-us/HT204088

Let me know how you go please