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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75612
Experience:  Electronics Engineer
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Please don't try to upsell me again i cant save my excel

Customer Question

hi please don't try to upsell me again i cant save my excel document call me please on***********JA: Which programs (name and version) are you experiencing this issue with?
Customer: version 1 i paid it doesn't work in that i cant save
JA: Is your file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?
Customer: no
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: that not the end you didn't help so someone emailed me an excel doc that I edited, need to save, and send back how do i do this in the next ten mins
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you choose to save as instead and try to save it to your desktop.

Let me know how you go please

Customer: replied 18 days ago.
i just got conned into paying for support. please call me as the ad promises on***********
Customer: replied 18 days ago.
there- is-no- save- option
Expert:  Richard replied 18 days ago.

I am not able to call you but

Can you choose to save as instead and try to save it to your desktop.

Let me know how you go please

Customer: replied 18 days ago.
i'm waiting on the call. will it be soon
Expert:  Richard replied 18 days ago.

I am not able to call you but

Can you choose to save as instead and try to save it to your desktop.

Let me know how you go please

Customer: replied 18 days ago.
When will they call? I just paid?!!
Expert:  Richard replied 18 days ago.

I am not able to call you but

Can you choose to save as instead and try to save it to your desktop.

Let me know how you go please

Customer: replied 18 days ago.
it said a few mins
i have to leave the house soon
Customer: replied 18 days ago.
hello?
Expert:  Richard replied 18 days ago.

Can you please read one of my previous messages?

Customer: replied 18 days ago.
it does not save. says my email account doesn't allow editing on mac
Expert:  Richard replied 18 days ago.

ok, it is because office is not activated, please click on activate at the top and complete the activation.

Then use it please

Customer: replied 18 days ago.
top of what? the excel sheet? Nothing there that says 'activate'
Expert:  Richard replied 18 days ago.

yes, you will see there it is asking you to activate it, please do so.

Customer: replied 18 days ago.
it wont let me link to either of my email accounts for activate it. is asking i buy office through another email address. of course im not going to buy it twice. why wont it link the account?
Expert:  Richard replied 18 days ago.

Because it was not purchase with this account sorry, you need to use the account you purchased it with please.

Customer: replied 18 days ago.
when it put in the account I purchased i from. yahoo one, it says 'moli not linked' nor yahoo
Customer: replied 18 days ago.
is it linking it to the card i paid with, or my email?
Expert:  Richard replied 18 days ago.

I do not understand your response sorry, please reword it

Customer: replied 18 days ago.
cause the email i wrote in was the yahoo one
Customer: replied 18 days ago.
its not linking it to the email i set up
Expert:  Richard replied 18 days ago.

You cannot sign in?

Customer: replied 18 days ago.
can you re- set it up for me, if you give you an email?
Expert:  Richard replied 18 days ago.

Can you please reply to one of my previous questions?

Customer: replied 18 days ago.
it says the account is not linked to the email it is linked to
Customer: replied 18 days ago.
we need to re- set
Expert:  Richard replied 18 days ago.

It means it is not the account you used for purchasing office.

Customer: replied 18 days ago.
can you do that please?
Expert:  Richard replied 18 days ago.

No, we cannot make an account and give office to it, it is a purchased product.

Customer: replied 18 days ago.
every time i try to set up or use another account to activate office it reverts back to telling me mOLI FILMS IS NOT LINKED
Customer: replied 18 days ago.
HOW CAN I DO ANYTHING
Customer: replied 18 days ago.
I set up a new email and tried two old ones
Expert:  Richard replied 18 days ago.

You cannot setup an account, you need to use the account you purchased office with please.

Customer: replied 18 days ago.
can you not track my purchase and sort it out
Customer: replied 18 days ago.
it reverts back
Expert:  Richard replied 18 days ago.

No, you need to use the account you purchased office with please.

Customer: replied 18 days ago.
i need that person i paid 16 pounds for to call me. I AM USING THE ACCOUNT I PURCHASED IT WITH
Customer: replied 18 days ago.
YAHOO ONE
Customer: replied 18 days ago.
ITS NOT LINKING IT
Expert:  Richard replied 18 days ago.

No sorry it is not as this is why it is telling you none is connected.

Customer: replied 18 days ago.
CAN YOU TRACE THE EMAIL ACCOUNT IT WAS PURCHASED WITH. THEN YOU'LL SEE
Customer: replied 18 days ago.
YOU NEED MY SURNAME ETC?
Expert:  Richard replied 18 days ago.

No we cannot trace this sorry

Customer: replied 18 days ago.
THEN HOW DO WE SOLVE THIS?
Customer: replied 18 days ago.
I need my product activated
Customer: replied 18 days ago.
it wont link to the account it was set up with
Customer: replied 18 days ago.
over to you
Expert:  Richard replied 18 days ago.

The account was not used to purchase office with, you will need to call (0)344(###) ###-####and try to locate it else you will need to purchase office again.

Customer: replied 18 days ago.
this line sends you to an email
Customer: replied 18 days ago.
i need the phone call i sent 16 pounds for
Expert:  Richard replied 18 days ago.

I am not able to call you for this, If you cannot find the account you will need to purchase office again please.

Customer: replied 18 days ago.
why is noone calling? it said a few mins
Expert:  Richard replied 18 days ago.

I am not able to call you for this, If you cannot find the account you will need to purchase office again please.

Customer: replied 18 days ago.
why on earth would i pay out twice for what i own?
Customer: replied 18 days ago.
no. you'll solve this with me
Expert:  Richard replied 18 days ago.

This is the reality of the situation sorry.

Customer: replied 18 days ago.
the reality is i paid for a call. where is the call?
Expert:  Richard replied 18 days ago.

If another expert accepts the call request they will call you but just to tell you on the phone what I have been telling you here.

Customer: replied 18 days ago.
do better
Expert:  Richard replied 18 days ago.

This is the reality of the situation sorry.