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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you choose to save as instead and try to save it to your desktop.
Let me know how you go please
I am not able to call you but
Can you please read one of my previous messages?
ok, it is because office is not activated, please click on activate at the top and complete the activation.
Then use it please
yes, you will see there it is asking you to activate it, please do so.
Because it was not purchase with this account sorry, you need to use the account you purchased it with please.
I do not understand your response sorry, please reword it
You cannot sign in?
Can you please reply to one of my previous questions?
It means it is not the account you used for purchasing office.
No, we cannot make an account and give office to it, it is a purchased product.
You cannot setup an account, you need to use the account you purchased office with please.
No, you need to use the account you purchased office with please.
No sorry it is not as this is why it is telling you none is connected.
No we cannot trace this sorry
The account was not used to purchase office with, you will need to call (0)344(###) ###-####and try to locate it else you will need to purchase office again.
I am not able to call you for this, If you cannot find the account you will need to purchase office again please.
This is the reality of the situation sorry.
If another expert accepts the call request they will call you but just to tell you on the phone what I have been telling you here.