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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
To change the account details
Navigate to the Samsung account page on an internet browser, enter your credentials, and then click SIGN IN.
Click your name in the upper right corner. Click My Account, and then click My Account Info.
Enter the information you want to update. When you're done, click Save at the bottom of the screen to save changes.
If you want to change your email address, click Samsung Account settings. Click Email ID, and follow the on-screen prompts to finish.
Le me know how you go please
You see the Tennis options here