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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
The 545 is the ink cartridge you use for this printer
Can you please remove the power to the printer (so unplug it from the power socket)
Then wait 10 minutes, connect the power again to the device and tell me please if it is now operating correctly.
Let me know the results please
The E should also have a number after it, what number is *****?
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
ok, then it is a faulty cartridge, you will need to return it to be replaced please.
And did you take the plastic off the contacts?
did you take the plastic off the contacts?
And these are black cartridges?
Ok, they are the correct cartridges, what was the reason for changing the existing ones? Also an error?
ok, it should work with 545 but you can get 243 cartridges here