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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
You can connect to it using the steps on my link below
Click me to open
Let me know how you go lpease
During the setup you see this, step 5 of the steps I provided to you please