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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the device until you see a menu and choose power off.Then power on the device and tell me if it still has the problem.Thank you
This sounds to be the case, can you please call Vodafone on 0333 3040 191 in order for them to activate it again please.