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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
In order to connect the printer to the network
Let me know how you go please
Did you see your wifi network in the list of networks?
Can you please remove the power to the internet router (so unplug it from the power socket).
Then wait 3 minutes, connect the power again to the internet router, turn it on and wait 5 minutes for it to start then tell me please if it is now operating correctly and allowing the printer to connect.
Let me know the results please
It will normally be AES
What is the make and model of your wifi router?
On the back of it is a reset button.
Please push and hold it in for 5 seconds then release
Then on the printer
Then try to connect the printer please
You are most welcome