How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75582
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My email is and I am unable to send or receive messages, the

Customer Question

My email is***@******.*** and I am unable to send or receive messages
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: the connection is a little slow
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: not that I know of
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account and send and receive.
Please let me know exactly what happens
Thank you