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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 8163
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Unable to connect my Epson printer to my MAC - wireless and

Customer Question

unable to connect my Epson printer to my MAC -
JA: How are you connecting to your Epson printer: wirelessly or by USB?
Customer: wireless and the wifi signal is on -I have had a print out which says it failed the security mode check but passed the wireless check
JA: When did you last update the printer driver software?
Customer: the printer is brand new as it the compiter
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I have spoken with apple and my Mac is not reading the printer
Submitted: 11 days ago.
Category: Electronics
Expert:  michelleclive replied 11 days ago.

Hello and welcome to JustAnswer. I'm Michelle and I will be assisting you today.
I will try my best to assist you.

If I understand, you are fcaing trouble installing the Epson printer on the Mac. Is that correct?

Expert:  michelleclive replied 11 days ago.

Let me know the model number of the printer and the version of macos installed on computer.

Customer: replied 11 days ago.
I need someone to call me please
Expert:  michelleclive replied 11 days ago.

Unfortunately, I cannot provide phone assistance at the moment. However, the offer is still open so another expert may pick it up and provide phone assistance.
In the meantime, I will assist you on chat so that we can make some progress towards resolving the problem you are facing.

Let me know the model number of the printer and the version of macos installed on computer.

Customer: replied 11 days ago.
I am running out of time what time do you finish work? Are you open tomorrow ?
Customer: replied 11 days ago.
Please cancel everything I will try again another time -I do not want to br charged £16.00
Expert:  michelleclive replied 11 days ago.

Without the information I asked for in my request, I can only give you this general answer:

Turn your Epson printer on.
Press the Home button on the printer's control panel.
Use the arrow button to select Wi-Fi Setup. ...
Press OK until you see the selection. ...
After it's searching, choose the network name on the screen.
Enter your network password.
Wait for this screen then press OK.