Ask an Electronics Question, Get an Answer ASAP!
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I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
Thank you for confirming, I have investigated the information you have provided and based on the information you have provided I would say the issue can point at different areas that would need checking but I would not recommend you doing this your self, when it comes to electrics I always recommend consulting electrician because of the danger it involves if you not certain with what you are doing.
To break this down there's four areas to where the problems could be.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!