How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75612
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My cartridges seem blocked (XP-2100 printer). I need to

This answer was rated:

My cartridges seem blocked (XP-2100 printer). I need to replace them, what can I do ?
JA: What's the brand and model of your printer?
Customer: Epson XP-2100
JA: How long has this been going on with your XP-2100?
Customer: Today, since advised that ink/toner needs replacing. Have changed before, but this time cartridges seem blocked.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Cannot remember having done so..
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No....

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the device (so unplug it from the power socket)

Then wait 10 minutes, connect the power again to the device and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 15 days ago.
No change.....still unable to lift cartridge out

Can you read the cartridge? Or it won't slide out?

Customer: replied 15 days ago.
Can see...but not remove!

Can you please make sure you are doing these steps as you see here

https://www.youtube.com/watch?v=OG83SBJCVFs

To remove it

Customer: replied 15 days ago.
Pity about phone call ?
Cartridges seem stuck...

Can you please make sure you are doing these steps as you see here

https://www.youtube.com/watch?v=OG83SBJCVFs

To remove it

Richard and other Electronics Specialists are ready to help you