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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the device (so unplug it from the power socket)
Then wait 10 minutes, connect the power again to the device and tell me please if it is now operating correctly.
Let me know the results please
Can you read the cartridge? Or it won't slide out?
Can you please make sure you are doing these steps as you see here
To remove it