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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75478
Experience:  Electronics Engineer
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Have not used my lumix for 3 years. Forgotten everything.

This answer was rated:

Have not used my lumix for 3 years. Forgotten everything.
JA: How long have you had your Lumix?
Customer: about 6 years
JA: What have you tried so far with your Panasonic product?
Customer: taking insect picture. Auto focus not working. says i need to set date
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your camera. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Thank you

Customer: replied 8 days ago.
no. still not automatically focussing. says set clock

ok, can you set the clock when it asks then try to use it please

Customer: replied 8 days ago.
how do I set the clock

Can you please tell em the model of the Lumix?

Customer: replied 8 days ago.
DMC-fZ330
Customer: replied 8 days ago.
i have set clock. needed to open screen. auto focus still not working

Make sure you Set the focus mode lever to [AFS/AFF] or [AFC]

Customer: replied 8 days ago.
that is done

now try to use auto focus please

Customer: replied 8 days ago.
i have done that. no autofocus

Go to menu, custom, Shitter AF and make sure it is on please

Customer: replied 8 days ago.
my problem is not solved.

Go to menu, custom, Shitter AF and make sure it is on please

Customer: replied 8 days ago.
shutter af is off but i cannot get it to turn to on

What happens when you try to turn it on?

Customer: replied 8 days ago.
i touch yellow box but stays on off
Customer: replied 8 days ago.
have somehow got shutter af to on af lock hold is also on

Can you go to the sertup menu and choose the option to reset.

Then try to use the camera please

Customer: replied 8 days ago.
cannot find start up menu. sorry to be so useless!

Its ok but its not the start menu. its setup menu

Customer: replied 8 days ago.
i have a reset. is that correct

yes, do this please

Customer: replied 8 days ago.
says reset drive mode and rec settings. yellow box says no !

yes, do the reset please

Customer: replied 8 days ago.
o dear. all strange here. it says reset complete but no change on af. have also gained an annoying bleep

Try now to use auto Focus please

Customer: replied 8 days ago.
it says please set him area but af not working

please set him area is not a message it gives, can you double check it please

Customer: replied 8 days ago.
ok. i think it may be working. I used to do close ups of insects and flowers. I will persevere with menu but can I get you later if that proves a problem?

yes this is no problem at all.

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 8 days ago.
thanks.

You are welcome