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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.Then connect the power cable, power it on and tell me how it now functions.Please let me know the results.Thank you
Are any lights showing when you connect the charger?
I am not able to call you but keep asking please
It is now working?
I am sorry to hear that.
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the surface to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
the mainboard needs replacing, once done it will then work again for you.
If the warranty has expired then it is best to purchase a replacement Dell.
You are most welcome and all the best.