Ask an Electronics Question, Get an Answer ASAP!
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.
Let me know the results please
What are you connecting the TV to for a signal? eg: Cable box?
Glad it is now working for you again
But it is working correct?
What is showing on the screen
This is because you are extending the desktop, not duplicating it.
Please follow the steps here to duplicate it
Let me know how you go please
It is not the setting icon, you select from the menu display settings
Thanks, ***** ***** duplicate display
Please make a photo of what you see and attach it here.
Is show desktop icons still checked?
A check mark next to it, if not, click it please
yes so please click it so it has a check mark
now check if icons show
Please make the premium service request for the remote connection and I can take over
On this web page, the premium service request
No, it is not the phone call, else we continue here
Try to make a new icon, does it show?