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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 75580
Experience:  Electronics Engineer
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I purches a Phillips 222V8LA22" FHD on Saturday. On starting

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I purches a Phillips 222V8LA22" FHD on Saturday. On starting I have lost icons from home page and cannot get google on screen
JA: What device are you trying to connect?
Customer: Phillips monitor
JA: How long have you had your 222V8LA22?
Customer: 2 days
JA: What have you tried so far with your Philips product?
Customer: clicking on various things probably at random not very tech savvy
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 days ago.
Unplugged monitor as requested. Replaced plug in socket screen now white/blank

What are you connecting the TV to for a signal? eg: Cable box?

Customer: replied 12 days ago.
No idea what I've done. Now working.

Glad it is now working for you again

Richard and other Electronics Specialists are ready to help you
Customer: replied 11 days ago.
Sorry did not get phone call
Customer: replied 11 days ago.
Sorry I have to leave house for emegency. Can youcall tomorrow morning aftr 8

But it is working correct?

Customer: replied 11 days ago.
I didn't get a phone call yuesterday. Though I did manage somehow to get desk top on screen. Now desk top not showing.

What is showing on the screen

Customer: replied 11 days ago.
Desk top back ground but no icons. When I right click then view then show desk top icons I get no response.

This is because you are extending the desktop, not duplicating it.

Please follow the steps here to duplicate it

https://www.bu.edu/comtech/faculty-staff/classroom-av/instructor-station-desktop-mirroring/

Let me know how you go please

Customer: replied 11 days ago.
When I click on Display settings the setting icon appears on bar when i click on settings icon on bar i see page but to small to read

It is not the setting icon, you select from the menu display settings

Customer: replied 11 days ago.
I am clicking on Display settings

Thanks, ***** ***** duplicate display

Customer: replied 11 days ago.
I am but it does not come up on screen but the setting icon then appears on bar

Please make a photo of what you see and attach it here.

Customer: replied 11 days ago.
I can't do that but I think pointless. When I right click box appears view, sort by, Refresh, paste, Paste shortcut, Next desktop background, Graphic properties, Graphics option, New Display settings, Personalize.
Last night I clicked on View then Show desktop icons and Icons appeared.

Is show desktop icons still checked?

Customer: replied 11 days ago.
Not sure what you mean by checked. It appears in bold lettering

A check mark next to it, if not, click it please

Customer: replied 11 days ago.
No check mark or any other

yes so please click it so it has a check mark

Customer: replied 11 days ago.
Tick has appeared

now check if icons show

Customer: replied 11 days ago.
Still no icons. Is it poss u can take over screen?

Please make the premium service request for the remote connection and I can take over

Customer: replied 11 days ago.
What is that

On this web page, the premium service request

Customer: replied 11 days ago.
Cannot see this service, is this the same service as phone call

No, it is not the phone call, else we continue here

Try to make a new icon, does it show?

Customer: replied 11 days ago.
No

Please make a photo of what you see and attach it here.