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I’m sorry to hear you're having trouble with your Denon. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the device (so unplug it from the power socket)
Then wait 10 minutes, connect the power again to the device and tell me please if it is now operating correctly.
Let me know the results please
Does it happen on multiple devices connected to it?
Tell me how it then functions please
yes, do it now that we did the power reset
I am sorry to hear that.
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.