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Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://iforgot.apple.com/password/verify/appleidOnce the password ***** ***** try to sign into the account.Please let me know exactly what happensThank you
Can you please follow the steps here to reset the passcode
Let me know please how you go
ok, let me now how you go please
You are most welcmoe