How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Electronics
Satisfied Customers: 28219
Experience:  Over 20 years of experience in the Electronics and IT industries.
Type Your Electronics Question Here...
Pete is online now

MY BTbox and tv/tvscreen has lost communication.It has

This answer was rated:

MY BTbox and tv/tvscreen has lost communication.It has worked ok for three years, but I do not know enough about this.Do you think you could help? John
JA: What's the brand and model number of your TV? How old is it?
Customer: Andersson A3222d and 5years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have only tried tv/ext1 and ext2.the dvd player works ok
JA: How long has this been an issue with your EXT2.THE? What happened right before this?
Customer: I do not really remember,but I have had no problems before
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I do not have an option to connect to the BTbox other than digital antenna or cable.I understand that on newer tv there is an 4letter abreviated option that I do not seem to have

Hi John, Welcome to JustAnswer!

I am Pete and I'll be happy to assist you today.

First, try turning off the BT box and TV and unplug them for 5-10 minutes.

Then plug them back in and try again.

Let me know if that works for you.

Customer: replied 6 days ago.
no change after plugging in

Are all cables connected securely?

Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 6 days ago.
just tried to connect the antenna direct into the TV,and bypassing the BT box.That works for me ,I lost some entertainment channels . dont use them so now I can return the BTbox.John