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Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
Could you let me know the model number of the Sony Xperia?
Im not sure if my replies are reaching you, so that I can help you unlock your handset, I need to know the model number if your handset?
I have investigated the information you have provided and it sounds like you have a query relating to handset which you need assistance unlocking to other networks. I have found the process you need to follow providing you already have a unlock code to hand;
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!