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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 37898
Experience:  5 years as Network Admin, 10+ years of IT support
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My selphy CP1200 not turning on, Printer, Canon Selphy

Customer Question

Hello. My selphy CP1200 not turning on
JA: What device is not powering up?
Customer: Printer
JA: What's the brand and model of your printer?
Customer: Canon Selphy CP1200
JA: How long has this been going on with your SELPHY?
Customer: I havent been used for 6 months and just yesterday I found out that it didnt turn on When I plugged in and press the power the screen turn on
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: But thats stucked on that only
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I havebt updated since the last time I used it about 6 months ago
Submitted: 18 days ago.
Category: Electronics
Customer: replied 18 days ago.
Ok will wait for next step to do
Expert:  Josh replied 18 days ago.

Hi! Welcome to Justanswer.com, an independent paid question and answer platform that is home to the best experts in the world! My name is ***** ***** I will be assisting you today.

I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue. With that being said, please view the steps below to fix your issue. If the initial steps do not fix your issue, please reply back and I will continue to assist you.

---------------------------

I am sorry to hear about your printer issues!

Let's try a reset of your printer...

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Check to see if your issue continues and let me know the results.

Customer: replied 18 days ago.
Ok will do that
Expert:  Josh replied 18 days ago.

Please take your time with completing the steps. You can reply back here whenever you finish the steps to let me know the results. I will be alerted when you reply and I will respond back as soon as possible. There is no need to rush!

Customer: replied 18 days ago.
Same issue
Customer: replied 18 days ago.
Same thing shows in the small monitor just Canon and stucked on that.
Expert:  Josh replied 18 days ago.

How old is the printer?

Customer: replied 18 days ago.
Whats to do next pls?
Expert:  Josh replied 18 days ago.

How old is the printer?

Customer: replied 18 days ago.
Bought it 3 yrs ago. And havent use it much.
Expert:  Josh replied 18 days ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

Customer: replied 18 days ago.
Ok thats what I want to find out. Thank you for your advice.
Expert:  Josh replied 18 days ago.

You're welcome!

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Thank you for using JustAnswer. It was a pleasure assisting you today and I hope that you had an amazing experience! Again, my name is ***** ***** hope that we speak again in the future.

Customer: replied 18 days ago.
Ok thanks
Expert:  Josh replied 18 days ago.

You're welcome!