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My name is Sheri. Thank you for using JustAnswer. I am sorry that you are experiencing this issue with your Internet and I will do my best to resolve it for you as quickly as possible.
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you feel are necessary.
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Expert Level Professional Consultant with over 25 years of experience
Have you tried a full network power reset yet?
First, please power off your modem, router and any extenders. Wait 3 minutes. Next, turn them back on. Wait another 3 minutes. Then restart your device, such as computer, TV, streaming device, cameras, e-reader, printer or phone. Then test.
I see that you have requested a telephone call. I do not personally provide telephone support, but your request is open for the next available telephone support technician.
Yes. Your phone call request is open for all available telephone support Experts to review.
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Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.