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Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided and it sounds like you have a query relating to Panasonic DVD/VHS recorder which has the child lock function enabled. I would recommend you follow the steps attached to disable this mode on your DVD/VHS recorder.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Via the remote, does it work?
Can you share a picture of the remote?
I will look online.
Could you attempt the steps attached in the image and let me know of the outcome.
That is the method suggest in the user manual, I will have to look for other options if that does not work.
No problem at all.
I am still looking into this.
I will try my best to find something alterative.
Unfortunetly, the only option is the details found in the user manual.
I can provide you a number to call if you wish to cancel, is that ok?
The number is 0808(###) ###-####/p>