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Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided and it sounds like you have a query relating to a Toshiba television you wish to connect to WiFi. I would recommend you review the video instructions attached which can be reviewed by clicking on the following url - https://youtu.be/l-YcaDLIXdk
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!