Ask an Electronics Question, Get an Answer ASAP!
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
I have investigated the information you have provided and it sounds like you have a query relating to your Amazon account which you are unable to login to due to a forgotten password. I would recommend you reset your account password ***** to do so, please follow the steps I have attached below;
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!