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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 8358
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a Samsung 55" 8K HDR Smart QLED TV | QE55Q700TATXXU

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I have a Samsung 55" 8K HDR Smart QLED TV | QE55Q700TATXXU
Product code: QE55Q700TATXXU S/N 0GMR3HINA00287K purchased 3 Jan 2021 with a 5 yr warranty.
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung 55" 8K HDR Smart QLED TV | QE55Q700TATXXU Product code: QE55Q700TATXXU S/N 0GMR3HINA00287K purchased 3 Jan 2021 with a 5 yr warranty.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, the screen is not working at all and the remote does switch on/off the TV
JA: Anything else you want the TV Expert to know before I connect you?
Customer: The problem is the TV tries to turn on but fails

Hello and welcome to JustAnswer. I'm Michelle and I will be assisting you today.
I will try my best to assist you.

Please turn off the Tv and unplug power cord from the mains/wall socket.

Then on the remote keep the on button pressed for 5 seconds

Then plug in power cord of Tv and turn on TV.

Let me know if you get any display on screen or not.

Customer: replied 10 days ago.
OK

Thanks

Customer: replied 10 days ago.
Nothing on the screen. However, the screen tries to light up and I hear the sound for the TV attempting to start but it stops almost immediately and keeps cycling to try again and again

Ok .

This could be an issue with the board of the tv display as its not booting up.

What is the color of the power light on TV?

Ok .

This could be an issue with the board of the tv display as its not booting up.

What is the color of the power light on TV?

Customer: replied 10 days ago.
There is no colour of the power light as the power light does not light up

ok. As the TV unit is in warranty it would be best to get an inwarranty service scheduled as this may require repair/replacement of the display board. You can call at 0818 717100 to get a repair service scheduled.

Customer: replied 10 days ago.
OK will do. How do I reclaim the 5 Euro JustAsk fee ?

I am just a site user like you, and I can't see any account or subscription details of yours. But, Customer Service will be able to assist you regarding this.
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