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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 8357
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a samsung s21 plus when i call someone from my

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Hi i have a samsung s21 plus when i call someone from my contacts it stays on the contact screen so i cant hang up and when someone phones me i cant see wgo it is.
JA: What device has a bad screen?
Customer: It doesnt have a bad screen there name and number dont come up at all
JA: How long have you had your S21?
Customer: About 2 months
JA: What have you tried so far with your Samsung product?
Customer: Not really anything as it just happened the other day.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Hello and welcome to JustAnswer. I'm Michelle and I will be assisting you today.
I will try my best to assist you.

Customer: replied 8 days ago.

If I understand, the caller name does not appear on incoming calls and you cannot hangup the call on your end. Only when the caller disconnects the call on their end the call ends on your phone. Is that correct?

Customer: replied 8 days ago.
when i call someone it stays on the contacts and see who is callubg ne.
Customer: replied 8 days ago.
when i phone i hang up.
Customer: replied 8 days ago.
Cant hang up as there is nitbing there

Please open settings app and then open mobile networks and sim cards option.

turn off phone

wait for 2 mins

turn on phone and then check if same problem repeats.

michelleclive and 4 other Electronics Specialists are ready to help you
Customer: replied 8 days ago.
That worked thanks

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