Ask an Electronics Question, Get an Answer ASAP!
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
The reason I ask to see a image of the screen is so that I can estalish if it needs to be replaced.
As I have not heard back from you with the information requested, I will have to provide my answer based on the information you have provided us already, this may not be accurate, however, if you do wish to provide me with more information I can then look into investigating further!
Based on the information you have provided, it sounds like you have a query relating to a Kobo that has a screen that looks fractured. It would suggest to me that if there has been pressure applied to the screen its likely to damaged the display and in such instances, you will need to have the display replaced.
I would suggest you could attempt a power cycle and to so, please see the instructions I have attached below.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!