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As of December 2021, mobile networks are banned from selling locked phones in the UK. Though O2, Sky, Three, Virgin and some other networks began selling their new phones unlocked before December 2021.
The easiest way to know if your phone is locked is to try a SIM from another network.
If you get a mobile network signal and can make or receive calls with another network's SIM card installed then, your phone is unlocked.
Thank you for confirming. In that case, you will need to speak with a GiffGaff employee to unlock it.
Click here: https://www.giffgaff.com/auth/login?redirect=https:%2F%2Fsupport2.giffgaff.com%2Fapp%2Fask%2F
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